Terms & Conditions
Who we are:
Letstep is owned and operated by Letstep LLC, registered in England & Wales. Our company number is 09863532. Our registered office address is:
13 Hale End,
We operate as a rental platform, enabling tenants to find rooms and hosts to find tenants in a convenient manner. We are not a sales or letting agency, nor a property developer or investor. We are the providers of the site. Instead, it is our registered members (landlords, estate agencies, developers and flatmates) that create the property adverts for you to click on and interact with.
2) Contact us:
Please email the following address with your query: email@example.com .
Alternatively, call us on 07793676412.
3) Site Usage
This document provides the rules that apply whilst you are using our site or accessing any part of the content we provide.
By using this site, you consent to accepting these rules and obligations, and agree to comply with them.
If you do not accept these terms, then this site must not be used.
Our terms are a legally binding contract between yourself, the user, and us, the provider.
4) We reserve the right to make changes to both our terms & our site.
At varying points, we may make changes to these terms. As the user, it is your responsibility to view these terms whenever you make use of our site. Please familiarise yourself with these terms every time you use the site.
We may also make changes to our site, both in content and concept. We reserve the right to do so & accept no liability for any losses or damages resulting from us doing so.
5) Acceptable use of the site
The following terms detail the behaviour that constitutes acceptable use of our site.
You must not provide or input any information that is not genuine and truthful. We reserve the right to suspend your account if we feel there has been any instance of misinformation.
You must not carry out any behaviour onsite that may be harmful to our platform. In particular, this includes actions such as hacking and the introduction of viruses and worms.
You must not use or upload any offensive material, in the form of language, pictures or other. This includes during any communication you have with other users through our messaging system or email.
You must not use any automated program, script or crawlers to use this site in any capacity. This includes any possible action within the site. Any usage or attempt to use such programs will constitute as misuse and may result in the the suspension of your account.
You must not use scraping technology on our site. Any usage or attempt to use such programs will constitute as misuse and may result in the the suspension of your account.
6) Acceptable use of the site: Your content
Any and all content that is uploaded to the site will be non-confidential. Upon uploading this information, you accept that others will be able to view and interact with this content.
We maintain the right to copy, use, disclose and distribute this information to other users or third parties.
We maintain the right to disclose your identity to a third party if it is alleged that your content breaches that third party’s legal rights.
The views expressed by users on our site do not in any way represent our own thoughts and values.
Your content must be:
Compliant with the laws of the country from which it was posted
Your content must not be:
Offensive, discriminatory, unethical or hateful in any sense
Untruthful or misrepresentative
a positive infringement on the intellectual property rights of a third party
We reserve the right to remove or temporarily suspend any content posted, without good reason and at any time. We also reserve the right to discuss this further with you and potentially advise upon changes.
You may browse our site without creating an account. Available actions include accessing content such as blog posts and graphics. Users may also view uploaded properties.
However, to perform other actions, for instance booking a viewing or uploading a property, users must sign up and create a free account.
You can create an account by clicking on the ‘Sign up’ button at the top right of our site’s header.
When creating your account, you will be asked for your: first name, last name, email address and password. You will also be asked to verify this email by clicking on the link sent in the email.
You can also sign up by using our Facebook authentication system. For further information of what information Facebook will receive, please click here.
By signing up, you agree that:
All of the information you provide must be truthful, genuine and accurate
There should only be one user per account
You are fully responsible for the actions of others on your account
You are fully responsible for ensuring that your password is not disclosed
We reserve the right to suspend or delete accounts at any point and for any reason.
Viewings do not represent a legally binding contract in any form.
However, it should be noted that cancellations & no shows can negatively impact the feedback room providers receive on the site. Conversely, prompt & friendly showings can improve your rating.
On our platform, offers represent the intention of the tenant to pay a certain amount of rent.
This rent is always defined on a per room, per calendar month basis.
The host of the advert does not have a legal responsibility to accept or reply to offers.
Acceptance of the offer is not a legally binding action; both tenant and landlord may pull out of the agreed offer.
11) Holding Deposits
For a complete explanation of the holding deposit process, please click this link.
Once the holding deposit has been successfully transferred through our system, the property is frozen on the site’s database & removed from the public eye.
If the tenant pulls out of this agreement having transferred the holding deposit, they may be liable to losing the entire amount, since this can eradicate potential rental earnings for the room provider.
It is recommended that both landlord and tenant exercise flexibility in such a circumstance, with a full return of the deposit favourable.
LetStep agrees to help facilitate this conversation & to offer guidance where we can.
LetStep accepts no liability for the potential loss of this holding deposit for any reason, whether the site was involved directly or indirectly with this loss. The holding deposit is transferred entirely at the risk of the tenant.
If the room provider pulls out of this agreement, they must notify the prospective tenant immediately.
The holding deposit, plus LetStep’s external fee, will be transferred back to the tenant.
LetStep accepts no liability, financial or otherwise, for either tenant or room provider failing to comply with the holding deposit process we have specified.
LetStep accepts no liability in regards to the error or failure to relay funds of MANGOPAY, our 3rd person payment provider. All of the responsibility in this area falls exclusively upon MANGOPAY.
12) Intellectual Property
All of the intellectual property rights on this site belong to us. We reserve all rights to these items.
You must not copy, download, story, republish, post or link to any material on our website, unless you are explicitly given our prior written consent.
13) Site bans or suspensions
We reserve the right to ban users from this site, either permanently or temporarily. A user may be completely banned or retain part access to the site.
We reserve the right to do the above at any point, at our discretion and for any reason.
The user accepts that they have no recourse in any situation involving the banning of their account.
14) Limitation of Liability
By using our site, you agree that we shall not be liable for:
Any financial loss, claim or damage caused directly by the use of this site
Any financial loss, claim or damage caused indirectly by the use of this site. We shall not be liable for both direct and indirect financial losses caused by:
Use of this site in any capacity
Any delay or failure of the site or additional LetStep services to provide what we set out to offer
Any dependence upon our materials, content, adverts or technical aspects of our site
Any tenancy arrangements you enter into by using our site
For the loss, delay or error in the transfer of money (holding deposits). This is the exclusive responsibility of MANGOPAY, a third party payment provider.
For any loss of money to either the room provider or potential tenant as a result of transferring the holding deposit.
For any damage caused to other roommates or to the accommodation itself by the user found on this site.
Any total aggregate liability to you, the user, shall not exceed the total monetary amount you have paid us for our services.
11) Hyperlinks & Third Party Sites
This site often contains links to third party sites. We have no control over their individual content or actions. As such, we make no warranties or representations whatsoever about any third party sites or services accessible from this site.
The links are added for you convenience. You agree that we are not liable for the accuracy, reliability, compliance or quality of these third party sites. If you choose to access any third party site, you do so at your own risk.